Privacy Policy

Effective Date: August 1, 2025
Last Updated: August 1, 2025

At Ava & Oliver, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and retain your personal information, as well as your rights relating to that information when you visit or purchase from www.shopavaoliver.com (the “Site”), contact us, or otherwise use our services (collectively, the “Services”).

1. Scope & Acceptance

By using or accessing the Services, you agree to the collection, use, and disclosure described in this policy. If you do not agree, please do not use or access the Services.

2. What Information We Collect

2.1 Information You Provide Directly

We may collect personal information you submit, including:

  • Contact and account information: name, email address, phone number, billing and shipping address, account credentials (username, password).

  • Order-related information: order details, purchase history, returns, exchanges, and reviews or ratings you provide.

  • Customer support communications: any information you include when contacting customer support.

2.2 Automatically Collected Information

We automatically collect data via cookies and similar technologies (e.g., pixels, web beacons), such as:

  • Usage Data: information about your interactions with our Site (pages visited, products viewed, time spent, cart interactions).

  • Device and Technical Data: IP address, browser type, operating system, device identifiers, referring/exit pages, and other diagnostics.

2.3 Information from Third Parties

We may receive information from third parties, including service providers (such as Shopify, payment gateways, analytics or advertising partners) related to transactions, analytics, marketing, or fraud detection.

3. How We Use Your Information

We may use your personal data for purposes including:

  • Order fulfillment & service provision
    To process payments, fulfill orders, arrange shipping, handle returns or exchanges, send purchase confirmations, and respond to service requests.

  • Account management
    To create and manage your customer account, enable login, update account settings, and for related communications.

  • Communication
    We may use your email or phone number to send you updates about orders, customer service inquiries, security alerts, or other non-promotional service messages.

  • Marketing and advertising (if you opt in)
    With your consent, we may send promotional emails, newsletters, product recommendations, and display personalized ads. You will be able to opt-out or “unsubscribe” from promotional communications at any time.

  • Site operation and improvement
    To analyze usage patterns, improve our Site, monitor and enhance customer experience, and perform analytics.

  • Fraud and security prevention
    To detect, investigate and prevent fraudulent, malicious or illegal activity, protect the security and integrity of our Services and business, and comply with legal obligations.

  • Legal compliance and business operations
    To comply with applicable laws and regulations, enforce our Terms of Service, respond to lawful requests (e.g., subpoenas), or in connection with a business transition, such as a reorganization or sale.

4. Information Sharing and Disclosure

We may share personal information in the following circumstances:

  • Service Providers
    Third-party vendors that perform services on our behalf (e.g., payment processors, hosting providers, analytics platforms, fulfillment and shipping partners, customer support tools).

  • Marketing and Advertising Partners
    With partners to enable marketing functions or online advertising (with your consent where required).

  • Business Transfers
    In the event of a merger, acquisition, sale of assets, or similar corporate transaction: personal information may be transferred as part of that transaction.

  • Legal Requirements
    When required to comply with legal obligations or to enforce our Terms of Service, protect our rights, or respond to legal process.

  • User-generated content
    If our Services include features for posting reviews or other public content, any personal information you include in those posts may become publicly visible. We are not responsible for how third parties use publicly posted information.

  • Third-party links
    Our Site may include links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with them.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember preferences and login states;

  • Administer and improve the Site;

  • Track analytics and site performance;

  • Serve personalized content or advertisements (where applicable).
    You can control or disable cookies via browser settings, but this may affect Site functionality.

6. Data Retention and Security

  • Retention
    We retain personal information as long as necessary to fulfill the purposes described above, or to comply with legal, tax, or accounting obligations, resolve disputes, or enforce site policies.

  • Data Security
    We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage method is fully secure; absolute security cannot be guaranteed.

7. International Transfers

If we process or store information outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protections in applicable regions).

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights, subject to certain limitations:

  • Access / Know — request a copy of the personal information we hold about you.

  • Delete — ask us to delete personal data we maintain (consistent with legal requirements).

  • Correct — update inaccurate or incomplete information.

  • Portability — receive a copy of your personal data in a machine-readable format, and if applicable, request transmission to another service provider.

  • Restrict Processing / Withdraw Consent — ask us to stop processing certain data or withdraw marketing consent.

  • Opt-out of marketing communications — you can unsubscribe from promotional emails at any time using the link in the email or by contacting us at the address below.

  • Appeal — if we decline a request, you may appeal or request further consideration. We may require identity verification before processing your request.

To exercise these rights, contact us at hello@shopavaoliver.com. We will not discriminate against you for exercising these rights. In some cases, we may need to retain limited information for legal or security reasons.

9. Children’s Privacy

Our Site is not intended for users under 13. We do not knowingly collect personal data from children under 13. If a parent or guardian believes we have collected their child’s data in error, they may contact us and we will delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or service features. We will post the updated version with a Last Updated date. When changes are significant, we may provide additional notices (e.g., prominent posting or email notification).

11. How to Contact Us

For questions, privacy requests, complaints, or data access inquiries, please contact:

Ava & Oliver
Email: hello@shopavaoliver.com

Website: www.shopavaoliver.com